REFRAME - PRIVACY POLICY Last updated: February 23, 2026 https://reframed.pro/legal/privacy ================================================================================ TL;DR - We collect only what we need to provide our AI-powered service - We never sell your personal data to third parties - You control what appears on your public website - You can access, download, or delete your data anytime - We use industry-standard encryption and security ================================================================================ 1. INFORMATION WE COLLECT Information You Provide: - Account Information: Name, email address, password - Profile Information: Professional background, work history, education, skills, career goals - Photos: Profile photos and headshots you upload - Payment Information: Processed securely through Stripe (we don't store credit card numbers) - Website Content: Text, images, and other content you create - Communications: Messages you send to our support team or feedback you provide Automatically Collected: - Usage Data: Pages viewed, features used, time spent on the service - Device Information: IP address, browser type, operating system - Cookies: We use cookies for authentication, analytics, and referral tracking - Analytics: We track aggregate usage patterns to improve our service ================================================================================ 2. HOW WE USE YOUR INFORMATION We use the information we collect to: - Provide Our Service: Generate AI-powered resumes, LinkedIn profiles, headshots, and websites - Process Payments: Handle purchases and subscriptions via Stripe - Improve Our Service: Analyze usage patterns to enhance features and user experience - Communicate: Send important service updates, respond to support requests - Marketing: Send promotional emails (you can opt out anytime) - Prevent Fraud: Detect and prevent fraudulent activity or abuse - Legal Compliance: Meet legal obligations and enforce our Terms of Service ================================================================================ 3. AI-POWERED CONTENT GENERATION ReFrame uses artificial intelligence (Anthropic Claude and Replicate) to generate professional content. Your questionnaire responses and photos are sent to these AI services to create your personalized materials. We use these services in accordance with their privacy policies and data processing agreements. ================================================================================ 4. HOW WE SHARE YOUR INFORMATION We do not sell your personal information. We share your information only in these limited circumstances: Service Providers: - Stripe: Payment processing - Anthropic: AI content generation (resume, LinkedIn, website copy) - Replicate: AI headshot generation - Vercel: Hosting and infrastructure - Supabase: Database and authentication - Resend: Transactional emails Legal Requirements: We may disclose your information if required by law, court order, or government request. Business Transfers: If ReFrame is acquired or merged, your information may be transferred to the new owner. ================================================================================ 5. YOUR PUBLISHED WEBSITE If you publish a personal website through ReFrame, the content you choose to publish (name, bio, work history, contact information, photos) will be publicly accessible on the internet at your custom subdomain (yourname.reframed.pro) or custom domain. You control what appears on your public website. You can unpublish your site or update content at any time through your dashboard. ================================================================================ 6. DATA SECURITY We implement industry-standard security measures to protect your information: - Encryption in transit (HTTPS/TLS) - Encryption at rest for sensitive data - Secure authentication via Supabase - Regular security updates and monitoring - Limited employee access to personal data No system is 100% secure. We cannot guarantee absolute security but we continuously work to protect your data. ================================================================================ 7. DATA RETENTION - Active Accounts: We retain your data as long as your account is active - Deleted Accounts: When you delete your account, we remove your personal data within 30 days - Legal Requirements: We may retain certain data longer if required by law - Backups: Data may persist in backups for up to 90 days ================================================================================ 8. YOUR RIGHTS AND CHOICES Access and Portability: You can access and download your data anytime from your dashboard. Correction: You can update your personal information through your account settings. Deletion: You can delete your account at any time. This will remove your personal data from our active systems. Marketing Opt-Out: You can unsubscribe from marketing emails using the link in any promotional email. Cookies: You can disable cookies in your browser, but some features may not work properly. GDPR Rights (EU Users): If you're in the EU, you have additional rights including data portability, restriction of processing, and the right to object. CCPA Rights (California Users): California residents have the right to know what personal information is collected, to delete personal information, and to opt out of the sale of personal information (we do not sell your data). ================================================================================ 9. CHILDREN'S PRIVACY ReFrame is not intended for users under 18 years of age. We do not knowingly collect information from children. If we learn we have collected information from a child under 18, we will delete it promptly. ================================================================================ 10. INTERNATIONAL DATA TRANSFERS ReFrame is based in the United States. Your information may be transferred to and processed in the United States or other countries where our service providers operate. By using ReFrame, you consent to this transfer. ================================================================================ 11. CHANGES TO THIS POLICY We may update this Privacy Policy from time to time. We will notify you of significant changes via email or a notice on our website. Your continued use after changes indicates acceptance of the updated policy. ================================================================================ 12. CONTACT US If you have questions about this Privacy Policy or your data: - Email: privacy@reframed.pro - Address: [Your Business Address] ================================================================================ This Privacy Policy is provided as a template and should be reviewed by a qualified attorney before use. (c) 2026 Reframed. All rights reserved.